FAQs

Can I amend my order?

Once you have submitted your order with us we start the necessary steps to process it. As a result of this we are unable to add or remove items to your order.

How long will my item take to arrive?

We aim to ship within 1-2 working days of your order. When your order is ready for delivery we will notify you by email or Messenger, according to your preference chosen at checkout. If you would like to contact us about an order please email us on mail@alfiedouglas.com for an estimated delivery date.

What is your return policy?

Your return must be postmarked within 14 days of receipt date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All Sale items are final sale and returns will be not accepted.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Do you ship overseas?

Yes we ship worldwide. Please see shipping rates for further information.

Which couriers do you use for UK and international deliveries?

We use UPS, DHL, FEDEX, TNT and Royal Mail for all of our deliveries.

How accurate are your product colours?

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

Due to the tanning process of our leathers please be aware that some colour transfer may occur and water spotting may happen if the bag is exposed to rain - we cannot accept responsibility when this occurs.

How accurate are product sizes?

As each leather skin is unique our product dimensions may vary slightly from the measurements on the website. However this only occurs occasionally and by a very slight amount.

Promotional codes - Terms and conditions

Promotion codes are only valid for orders placed online.

Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Alfie Douglas.

Alfie Douglas reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.

Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time.

Only one promotion code can be used per order. Promotion codes are not valid in conjunction with any other promotion.

Offer is not valid on sale items or other discounted items. In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping, gift wrap or gift card costs charged on the original order.

In the event of any returns meaning that the order no longer qualifies for the promotion advertised, Alfie Douglas reserves the right to deduct the value of the offer from the refund.

Alfie Douglas reserves the right to change these Terms and Conditions at any time.