Frequently asked questions

Once you have submitted your order with us we start the necessary steps to process it. As a result of this we are unable to add or remove items to your order.

We aim to ship within 1-2 working days of your order. When your order is ready for delivery we will notify you by email or Messenger, according to your preference chosen at checkout.

If you would like to contact us about an order please email us on for an estimated delivery date.

We accept all major credit cards, debit cards, PayPal and Apple Pay.

Must be postmarked within 14 days of receipt date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

We ship worldwide. Please see shipping rates for further information.

We use UPS, DHL, FEDEX, TNT and Royal Mail for our deliveries. We provide a full order tracking service and updates.

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

Due to the tanning process of our leathers please be aware that some colour transfer may occur and water spotting may happen if the bag is exposed to rain - we cannot accept responsibility when this occurs.

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We are always on the look out for creatives and design interns. If interested, please email portfolios and cvs to:

Follow these instructions to redeem a gift card:

1. Select the products you would like to purchase
2. Go to the Cart page once satisfied with your purchases, review the order and click the Checkout button
3. Enter your billing and shipping information and click Continue to next step
4. On the next page, input your gift card code in the text-editable box under Have a gift card? Click the Apply button.
5. A label will appear above the text box with the masked code and its available balance.
6. Complete the checkout by taking one of the following actions:
If the balance available on the gift card is greater than or equal to the order total, you can simply click the Complete my purchase
If the balance available on the gift card is less than the order total, you will be prompted to choose an additional payment method to cover the difference.
The balance remaining on the gift card is displayed on the order confirmation page. The remaining balance on any gift card can be used for any further purchases.

Promotion codes are only valid for orders placed online.
Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Alfie Douglas.
Alfie Douglas reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time.
Only one promotion code can be used per order. Promotion codes are not valid in conjunction with any other promotion.
Offer is not valid on sale items or other discounted items.
In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping, gift wrap or gift card costs charged on the original order.
In the event of any returns meaning that the order no longer qualifies for the promotion advertised, Alfie Douglas reserves the right to deduct the value of the offer from the refund.
Alfie Douglas reserves the right to change these Terms and Conditions at any time.


Join our family...and get 15% off your first purchase!

Join our family... and get 15% off your first purchase!