Customer Services

Contact

Email: mail@alfiedouglas.com
Phone: +44 207 118 6448

Production Times

We aim to ship within 1-2 working days of your order.
If you would like to contact us about an order please email us on sales@alfiedouglas.com for an estimated delivery date.

Manufacturing & Materials

All of our products are handmade using natural, untreated vegetable tanned leather. This means each skin is unique with its own specific colouring and markings. Please note that creases naturally occur during the manufacturing process, so each bag will differ slightly. 

Delivery Costs

United Kingdom
All UK orders - FREE shipping via next day Courier / Royal Mail First Class signed for.

European Union
All EU orders under £200  - Shipping cost £15.00
All EU orders over £200 - FREE shipping
Accessories - Shipping cost £8

Rest of World
Rest of World orders under £200 - Shipping cost £15.00
Rest of World orders over £200 - FREE shipping
Accessories - Shipping cost £8

Shipping

When you place an order, we will send you an order confirmation email automatically with the order details and expected delivery date. Once the product is despatched you will receive a tracking number so that you can track progress online. You will also receive regular updates with the status of your delivery either by email or Facebook Messenger if you chose that option at checkout. 

We use UPS, Royal Mail, TNT, FedEx and DHL for our deliveries. Deliveries can be tracked and need to be signed for by someone at the delivery address (not necessarily the addressee).

Track Your Order >

Import Duty

When you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination.
You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. We recommend that you contact your local customs office for further information before placing your order.
Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
You are required to comply with all applicable laws and regulations of the country for which the goods are destined.

Import Calculator >

Refunds

We want you to be happy with your purchase. If you're not, just return the product to us and we'll exchange or refund it to the original method of payment, this includes gifts.
Once your return is received and inspected we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 15 working days.
We are unable to cancel, refund or exchange products which have been personalised or made to measure.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at mail@alfiedouglas.com. 

Returns Process
To be eligible for a return the package needs to be postmarked within 14 days of receipt date. Your item must be unused and in the same condition that you received it and  in the original packaging with proof of purchase. 

We recommend using a trackable shipping service and you will be responsible for paying your shipping costs.
Please note that returns from outside the EU that are shipped duty unpaid will be refused until any associated fees are paid by the sender.

Return Address
Please email us at mail@alfiedouglas.com for address details.

Wholesale & Stockists

Please contact mail@alfiedouglas.com for all wholesale and stockist requests and other related information.

Press

For all press related inquiries and other brand specific requests please contact mail@alfiedouglas.com

Investors

Alfie Douglas is a privately held Limited company registered in England. It is currently 100% owned by the partners.
Minimal, understated and timeless, we appeal to a global unisex audience and our brand is ever-changing and fresh.
We innovate with new ideas and Alfie Douglas has high aspirations for growth.
We strongly believe that there is a lack of authentic designers and makers and we are dedicated to bringing high quality products in many categories to the market.

If you are looking to invest and share our views, you are welcome to get in touch - simon@alfiedouglas.com

Jobs / Internships

We are always on the look out for Leather Workers, Sewing Machinist and Design Interns.
If interested, please email portfolios and cvs to: 
davida@alfiedouglas.com

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